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Take Your Small Business Tech Support to the Next Level

With the advance of remote IT services, the need for 24/7-onsite support has diminished. Express Web Agency can resolve many of your IT issues using remote access tools.

What Is Remote IT Support Service?

The phrase, remote IT services, refers to a system that allows a person to connect with and use a specific computer or network from a remote location. That way, your IT consultants won’t have to make you wait until they can physically come out to the office when you experience a problem. They can address your concern remotely using remote access software.

Give your staff better level of support, without having to pay for the superfluous expenses that arise when you add a full-time IT employee. In fact, you’re offering more support, at a far better price.

Benefits of IT Managed Support Services

Using remote technology support services offers numerous advantages, but the three primary benefits are:


Remote access technology allows flexibility when you need IT support. If you feel you need to meet with your assigned network administrator face-to-face, you certainly can, but with remote IT services, you can also opt to get some guidance right away through remote access.


Since IT administrators can address certain problems off-site, it eliminates the need to have an in-person visit for addressing every little issue that may occur. This reduces downtime and the increased costs of having someone drive out to your office. That can add up to substantial savings.


Your assigned network administrator has access to your network round the clock. Our Braintek Brains set alerts that notify them anytime your network experiences a glitch or issue…no matter the time of day. They may know of a potential issue and correct it even before you do.

Computer IT Support: What we do

We subjects your company’s IT systems to your needs by providing and applying the best maintenance solutions.
Consistent and functional IT systems and maintenance tailored to your needs are crucial so that you can devote all your time and energy to your business. For real efficiency gains, we offer the following services:

Our computer tuneup services is one of our most popular online PC support services . Over time your PC will start to run slower as you install more and more software over the years. The best way to restore your computer speed is to have a manual tune up where we remove your junk programs, optimize your start up items and clean out unneeded files on your hard drive. We also teach you how to maintain your computer moving forward to so computer problems do not reoccur in the future.

Peripheral devices are the countless devices you can attach to your computer. This includes printers, USB devices, cameras and others. While these peripheral devices are meant to be plug and play, that is not always the case. Sometimes, a device such as a printer will require a little finesse to get it properly functioning with your computer. We can get your device working properly so you don’t waste your valuable time fixing the PC problem yourself.

Computer viruses are a reality for consumers even if you have purchased a reputable anti-virus program like Avast or McAfee. Because viruses and malware are more sophisticated they can bypass many anti-virus products today. Our remote virus removal service is done remotely by our online tech support experts and we don’t just sell you more junk software that claims to remove your computer virus. We have no software to sell you, just computer virus removal by our expert technicians.

Privacy Matters About Our IT Support Services In Ottawa

We are committed to your privacy. We do not share or sell your data to third parties. We do use cookies and other third-party technologies to improve our site and services. 

Focus on Your Business and Not Your Network Get in touch with Us today for a free, no-obligation analysis.

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